Second Home Owners
We worked with a customer who lived in Massachusetts that was building a home with Gilmore Construction in Glen, NH. Because of the amount of time they spent with their grandchildren in Massachusetts, they had limited opportunities to come up to the White Mountain area to make their selections. Of course, in building a new home, they had many selections of many different types of construction materials to select, not just flooring.
This customer was able to come to Milford Flooring on a Saturday and made their flooring selections – because they had contacted us ahead of time, we made sure that we had a staff person available to dedicate the afternoon to working with them. When we checked stock with our suppliers on Monday, we realized that the carpet they had selected had been backordered for several months which would not work within their tight construction schedule.
As a result, we were able to contact the supplier of the carpet they had originally selected, and found another retailer close to their home in Massachusetts that carried the same carpet line. They were able to select an alternate carpet without having to return to Intervale to do so. In addition, we had the supplier send larger samples of the colors they were interested in directly to the customer’s home in Massachusetts, so they could make sure that the carpet would coordinate with the paint and upholstery samples they had already chosen. We were able to replace their original choice with the new carpet selection, and proceed with ordering the carpet and the installation within the original timeline requested.